About SoccerVault and Shipping Information
Thank you for shopping at SoccerVault! We appreciate your business. We are passionate fans committed to bringing the best collection of top quality, unique specialty soccer merchandise to this growing soccer nation.
Please contact us if you have any questions or would like any additional information.
13450 Clifty Falls Dr.
Carmel, IN 46032
Ordering by Check or Money Order
To place an order using a personal check, company check, or money order, please follow the below steps:
Place the order online, as if you were paying by credit card. When prompted to enter your credit card number, click on the drop down menu and select "Check or Money Order." Once you have submitted your order, you will be given an order number. Please write this order number on your check or money order. Then, send your payment to the above company address.
Once your payment clears, your order will be shipped within 24 hours.
We ship using FedEx ground, FedEx air, US Postal Service First Class and US Postal Service Priority Mail. Most items are shipped within 24 hours and will arrive within a week. If you have urgent time requirements, please include a note in the comments section and we will make every effort to meet your needs. We currently only ship in the contiguous United States and Canada, but may make exceptions on a case by case basis. For US Postal Service First Class or Priority Mail to AK, HI, or PR add $5.00 to the regular shipping rate.
We also offer 2nd day shipping where FEDEX will guarantee delivery within 2 business days (this does NOT include Saturday). The charges for this expedited service are $14.99.
** For 2nd day shipping to AK, HI, or PR add $20.00 to the Regular 2nd day shipping rate.
3 day shipping, where FEDEX will guarantee delivery within 3 business days, costs $9.50.
** For 3 day shipping to AK, HI, or PR add $11.00 to the Regular 3 day shipping rate.
CANADIAN CUSTOMERS PLEASE NOTE: $7.00 ADDITIONAL CHARGE FOR CANADA ADDRESSES. WE WILL SHIP ALL CANADIAN ORDERS PLACED BY 2:30 PM EST THE SAME DAY. PLEASE NOTE THAT DUE TO USPS AND CUSTOMS, YOUR ORDER MAY TAKE BETWEEN 5-30 DAYS TO ARRIVE TO YOU NO MATTER WHAT SHIPPING OPTION YOU SELECT. Orders shipping outside the U.S. are subject to customs fees.
Our Shipping Costs and Handling Costs are as follows:
$0-20 - $4.95
$20-40 - $4.95
$40-75 - $4.95
$75-100 - $4.95
Quality Guarantee and Return Policy
We stand behind our products 100% and are confident that you will be delighted with your purchase. If you are not completely satisfied for any reason, you may return the merchandise within 30 days, for a refund or replacement. We charge shipping for return orders. Please note that DVDs and Videos that have been opened and/or viewed may not be returned.